Grievance Redressal
Last Updated on 11th July 2025
Grievance Redressal Mechanism
We believe in fair, transparent, and prompt resolution of customer concerns. If you’re not satisfied with our service, please follow the steps below:
Level 1 – Customer Support
- Email: info@saigoldogl.com
- Phone: +91-9591843337
We aim to respond within 3 business days.
Level 2 – Grievance Officer
If not resolved at Level 1, escalate to:
Grievance Officer
- Email: info@saigoldogl.com
- Phone: +91-9591843337
Final resolution within 7 business days
Regulatory Escalation (if applicable)
If you still feel unsatisfied, you may approach the RBI Ombudsman or other regulatory body depending on the NBFC/bank partner involved.