Refund Policy
Last Updated on 11th July 2025
Introduction
At Sai Gold OGL, we strive for complete transparency. As we do not collect upfront payments or charge hidden fees for gold loan facilitation, refunds typically do not apply.
No Upfront Fees
We do not charge any booking, registration, or processing fees through the website. The loan itself is processed by our financial partners.
Refundable Scenarios
Refunds are applicable only in the following rare cases:
- Duplicate payment by mistake.
- Payment for a value-added service not fulfilled (if applicable).
- Overcharge due to a system or human error.
Refund Process
- Eligible refunds will be processed within 7–10 working days.
- Refunds will be made to the original payment method.
How to Request a Refund
Send an email to: support@saigoldogl.com
Include your name, phone number, date of transaction, and reason.