Grievance Redressal
At Sai Gold OGL, every customer concern matters. Our structured grievance redressal mechanism ensures your complaints are heard, acknowledged, and resolved promptly and fairly.
Grievance Redressal Mechanism
Level 1 – Customer Support
- Email: info@saigoldogl.com
- Phone: +91-9591843337
We aim to respond within 3 business days.
Level 2 – Grievance Officer
Grievance Officer
- Name: Surinder Singh Singari
- Email: info@saigoldogl.com
- Phone: +91-9591843337
Level 3 – Escalation to RBI Ombudsman
If a customer is dissatisfied with the resolution offered by the Grievance Officer, or if the complaint remains unresolved for more than 30 days after submission, they have the option to escalate the matter to the RBI Ombudsman through any of the following channels:
RBI Complaint Management System (CMS)
Customers can lodge their complaint online through the RBI’s dedicated portal or reach out via email:
- Portal: https://cms.rbi.org.in
- Email: crpc@rbi.org.in
- Toll-Free Helpline: 14448
Correspondence by Post
Customers may also write to the Reserve Bank of India at the following address:
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
Sachet Portal
As an additional avenue, customers can file complaints through the RBI’s Sachet Portal, designed to address grievances related to unauthorised deposit-taking and other financial misconduct:
- Portal: https://sachet.rbi.org.in
Sai Gold OGL fully supports its customers’ right to seek redressal through regulatory channels and encourages any unresolved concerns to be escalated without hesitation.